Dispatch & Returns
Tracked across Canada. Plain box, certificate by email.
Every order moves on Canada Post Xpress, domestic only, in plain packaging. Free over $400 CAD.
Carrier
Dispatch Spec
Free shipping past $400 CAD
Applied at checkout, no code needed. Most orders of three or more vials clear the line.
Transit windows are estimates, not guarantees. Once a parcel is handed to Canada Post, delays from the carrier, weather, or other outside events fall outside our control.
Fulfilment
From Checkout to Label
- Orders are picked Monday to Friday, less Canadian statutory holidays
- An order does not enter fulfilment until payment is fully confirmed
- On e-Transfer orders, your stock is reserved for 60 minutes after checkout
- A dispatch email with tracking lands once the label is generated
- Orders are billed and shipped by VALTRAX; your statement reads VALTRAX
Inside the Box
What Ships, How
- The outer box is plain — neutral labels, no product names or branding on the exterior
- Lyophilized (freeze-dried) compounds hold at room temperature through normal domestic transit, so no cold chain is needed
- Available certificates are emailed rather than tucked into the parcel
- A packing slip or invoice is enclosed, billed under VALTRAX
Address
Get the Address Right
- The delivery address is yours to verify at checkout — read it back before you place the order
- A parcel returned to us on a bad address may carry a re-ship fee
- We do not accept unauthorized returns
- Caught an address slip after ordering? Tell us at once — we can only amend it before the label prints
Resolution
When Something Is Off
Final sale
Research materials cannot be taken back once they leave us, so there are no returns or exchanges.
Damaged or wrong order
If a parcel arrives damaged or holds the wrong product, email hello@valtraxresearch.com with your order number and we put it right.
≥99% Purity Floor
Janoshik Analytical, an independent lab we do not own, reads purity lot by lot against a ≥99% floor. Should a result ever land under that floor, the call is yours and you do not have to ask for it. We open the resolution ourselves.
Support
Something to sort out on a shipment?
Tracking, order state, or any dispatch question — write the desk and we will pick it up.
Laboratory Use Only. What ships in these boxes is bench material for in-vitro work inside Canada, and nothing else. Not for human or animal use. Nothing here carries Health Canada clearance for medical, therapeutic, or diagnostic purposes.